Last updated: 27 June 2024

Please read these Terms and Conditions (‘Terms’, ‘Terms and Conditions’) carefully before using the website and associated travel agency service (collectively the ‘Service’) operated by I Only Fly First Class Limited (‘us’, ‘we’, or ‘our’).

Acceptance of Terms

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms may be updated by us from time to time without notice to you. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

Use of the Service

You agree to use the Service only for lawful purposes. You are prohibited from using the Service to:

  • Violate any local, state, national, or international law.
  • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Engage in any other conduct that restricts or inhibits any other person from using or enjoying the Service, or which, in our judgment, exposes us or any of our customers or suppliers to any liability or detriment of any type.
Consent to Promotional Materials

By using the Service, you consent to receive promotional materials from us. You may opt-out of receiving these materials at any time by contacting us.

Prices and Payment

All prices are quoted in USD unless otherwise stated. We accept various forms of payment, which will be indicated on our Checkout website (‘Checkout’). Payment must be made in full at the time of booking using the options indicated. In the event of a payment dispute, we reserve the right to cancel your booking until the dispute is resolved. Prices may not include fees for optional services charged directly by the airline.

Flight Changes and Cancellations

Reservations cannot be changed or cancelled unless initially booked with a Flexible Fare option, which will be displayed on Checkout. In the case of a Flexible Fare option, date changes and cancellations are permitted up to 48 hours before the scheduled departure, subject to availability. Changes and cancellations are subject to a service fee chargeable per passenger per sector plus any applicable fare and tax differences. Cancellations will result in a credit that can be used for flight services with the original booking airline for one year following the initial payment date.

Point of Contact

All reservation questions, changes, additions, modifications, and cancellations must be made through us. We are not responsible for any issues that arise from direct communication between you and any airline.

Timely Check-in

You should check-in online at least 12 hours before departure and arrive at the airport at least 3 hours prior to international travel or 2 hours for domestic travel. We are not responsible for any issues or delays caused by your failure to arrive at the airport, check-in, or board your flight on time. This may include the airline voiding any remaining segments upon a missed flight.

Travel Documents

You are responsible for ensuring that you have the necessary travel documents, including passports, visas, health records, and any other required documentation. We are not responsible for any issues or delays caused by your failure to obtain the required travel documents or comply with airline, airport, or government policy.

Frequent Flyer

Frequent flyer points or miles, upgrades, vouchers, and other incentives may not apply to all flights. Certain tickets may require us to create a frequent flyer account in your name and you must agree to us acting on your behalf.

Support and Availability

We do not guarantee a response time and you should be aware of standard business hours and public holidays.

Limitation of Liability

We act solely as an intermediary between you and the airlines. We are not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any airline or other third-party provider. We are not liable for any injury, death, property damage, or other damages or expenses resulting from your travel. We are not liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Force Majeure

We are not liable for any failure to perform our obligations under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, natural disasters, pandemic, strikes, lockouts, labor disputes, government actions, or any other similar events.

Warsaw Convention

All international air travel booked through our Service is subject to the terms and conditions of the Warsaw Convention, which governs the liability of airlines in the event of accidents, delays, and other issues. For more information, please review the full text of the Warsaw Convention.

Intellectual Property

All content on the Service, including text, graphics, logos, images, and software, is our property or that of our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works based on any content on the Service without our express written permission.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the Service shall be resolved exclusively in the courts located in Hong Kong.